general
What makes your products different from other gluten-free products?
When we got the bright idea for this product, we immediately ran off and started researching every single bagel sold in stores and online in the gluten-free category. Our bagels taste better, look like real bagels, have zero added sugar, and are made with 5 base ingredients. They’re paleo, vegan, gluten-free, and keto-friendly (low-carb).
Are your products certified gluten-free?
We are not certified gluten-free. However, our ingredient suppliers are certified, and we have also tested our products for less than 10 parts per million (ppm) of gluten. We are in the process of getting our certification.
Are your products organic?
We are not certified organic, but our tapioca starch is certified organic, and all of our ingredients are non-GMO.
Why do you only ship multiples of 4 bags?
All of our products are shipped in boxes with insulated liners and plenty of dry ice to ensure proper temperature control. Given how expensive it can be to ship with ice we can only ship a minimum and maximum of 4 bags at a time. You can order in multiples of 4 bags (4, 8, 12, 16…) in the same order at checkout.
What is your return policy?
If you have any issue with your order such as damaged/spoiled goods or are experiencing a long delay in shipment, we are happy to provide you with a reshipment. Email us at hello@eatmashas.com.